Let's discover Berlin together!

Give us a call at

+49 (30) 220118887

Monday to Friday
9 am to 5 pm

Give us a call at

+49 (30) 220118887

Monday to Friday
9 am to 5 pm

Let's discover Berlin together!

www.sightseeing-point-berlin.de

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EU-Standard

EU-Norm Gästeführer Ausbildung

Since May 2008, there is an EU-wide DIN EN standard for training services and qualification programs of tour guides. As part of a test procedure, our training program has received the test mark awarded by TÜV and DIN. This confirms that the city guides we have trained are qualified, tested and certified by us according to the high criteria set by the EU. Your certificate, which identifies you as “Certified City Guide (Region Berlin) according to EU standard DIN EN 15565”, is also provided with this seal.

training hours

The EU standard requires 600 hours of training. Our training program has 665 training hours. Please note: These are not hours that you spend in the seminar room but lessons – including practical guided tours, self-work and excursions.

The lessons are divided as follows:
* Area specific knowledge 162 hours
* Guiding skills 108 hours
* Entrepreneurial knowledge 91 hours
* Practical experience (guided tours, excursions) 245 hours

training content

Training content of the EU standard in detail:
THEORETICAL KNOWLEDGE

* World history and culture
* Legal and political system of the EU
* Religions and philosophical movements (e.g., enlightenment, liberalism, humanism)
* Art history and architecture
* Art (Performing Arts) and Literature
* Geography and geology of the world
* professional ethics

GUIDANCE TECHNIQUES AND SKILLS

* presentation skills
* Voice use, pronunciation, use of the microphone, breathing techniques
* Eye contact, position, body language, posture
* personal appearance and behavior
* Style and vocabulary
* communication sills
* Adaptation to the requirements of the public and to the environmental conditions (eg explanations and material)
* interpersonal skills
* Selection, structuring and linking of information
* Handling and use of questions
* coping with stress
* Time management (concise explanations within the available time period)
* precise explanation and description of the most obvious objects
* Dealing with groups
* Positioning of the tour guide and the group
* unbiased attitude and courtesy
* group dynamics
* risk assessment
* Crisis and conflict management
* Guided tours for people with special needs
* Perceiving the special needs of tourists (such as accessibility for all)
* Carrying out guided tours to enable the participation of disabled or elderly people
* Carrying out guided tours taking into account the safety of children

ENTREPRENEURIAL KNOWLEDGE AND SKILLS

* Fundamentals of the economy
* global tourism industry, its importance and development
* profession of the tour guide, the position of the profession within the tourism industry
* sustainable tourism
* commercial aspects of the profession of tour guide (accounting, marketing and administration)
* Legal aspects of the profession of tour guide (intellectual property rights, electronic commerce and data protection)
* Organization, planning, development and updating of guided tours
* Health and safety regulations, emergency management
* Briefing and quality control (documentation, evaluation, control, customer loyalty, customer satisfaction)

TERRITORY KNOWLEDGE

* History
* Political history, social and economic history
* Archeology
* Art History
* Architecture
* Nature and environment
* Geography and geology
* Natural heritage (ecosystems and protected areas)
* Flora and fauna
* Ecology
* Environmental impacts of industry and agriculture
* Weather and climate
* Culture
* Art (Performing Arts)
* Literary studies and linguistics
* Customs and customs, folklore, traditions and mythology
* significant historical figures (scientists, local sizes)
* Economy
* Agriculture
* Commercial / industrial
* Services
* Current living conditions
* legal and political system
* Social and population development
* Education System
* Social and health system
* Science
* intercultural topics
* Leisure, recreation, entertainment and sports
* local cuisine
* Celebrities

WORKING CONDITIONS

* the working conditions associated with the job of a tour guide (the main focus is on civil, commercial, employment, tax and social security)
* The legal and private professional organizations associated with the profession of tour guides
* Legislation related to tourism and cultural heritage

PRACTICAL TRAINING

* Demonstration tours and practice tours to sites and monuments that include all the major attractions of the area included in the training.
* Practice tours include tours by bus or other vehicle. The tours must also cover the rural and urban environment of the qualification area.
* Visits to museums, art galleries, historical sites, archaeological sites, places of architectural and cultural importance, including sacral sites and areas of natural heritage

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EU-Standard
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